CyberSplash Media Global :: GIP Networks Power Outage Friday 3/6/2009

Seperti telah kami informasikan per SMS kepada semua pelanggan kami, datacenter kami di Dallas mengalami down dikarenakan masalah kelistrikan. Hampir selama 4 jam baru masalah ini bisa selesai dan server kami kembali hidup.

Berikut adalah penjelasan dari datacenter GipNetworks mengenai hal ini :

Explanation for Power Outage

Date: 03/06/2009

Dear Valued Customer,

We would like to offer our sincere apology for the service interruption due to power outage that happened in the Friday morning of March 6th. What happened?

At 11:40pm on March 5th, our building was experiencing a power outage. Naturally, we switched to UPS power immediately while waiting for the generator to start. Unfortunately, the generator failed to start so our 24/7 staff called the management staff who then called Oncor (power company), datacenter electrician, generator contractor and the fuel vendor.

Due to scarcity of the generator technician availabiltiy during this hour, we did everything we could to start the generator manually. At this moment, the server room was still running off the UPS battery until the the UPS shutdown 1.5 hours later. We finally get the generator manually started approximately at 2:40am and the entire building is now operating as usual. Nevertheless, the power outage caused one of our distribution switches to lose its configuration, so we have to enter the configuration from our backup repository line by line which caused even more delay.

From 2:40am to 6:30am, the building run on the generator power until the city power was restored. In the mean time, all our vendors were working together to fix the issue at hand. We found out that this outage was triggered by a faulty breaker inherited from the previous tenant. We also found a small air leak in the fuel line which was enough to cause the generator to stall during the automatic start up which was the main reason why the generator failed to start. This too, has been solved as of today. After many trials, we confirmed that the generator start up procedure has been restored to its optimum condition and the fuel tank is now full again.

We are thankful for all your support and patience during this time. If you have any questions or concern, please do not hesitate to contact us.

Sincerely,

Reyner Natahamidjaja - President
Global IP Networks, Inc

Demikian penjelasan dari datacenter. Kami mohon maaf atas permasalahan yang berada di luar kuasa kami dan terima kasih atas pengertiannya.

Salam,
Technical Support Team

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