CyberSplash Media Global :: Server Global - Dallas : cPanel License Problem

Sejak pagi tadi (jam 08:44, 3 Februari 2009) server global mengalami masalah tidak bisa login menggunakan WHM & cPanel karena cPanel License expired :

DRAGON-EXTERNAL Dragon Networks Inc active on: 2007-04-03 08:59:47, group: Dominet posix expired/deactivated by rocket on 2009-02-02 08:44:13.

Hal ini disebabkan karena lisensi cPanel server global dianggap expire. Kami segera mengajukan komplain ke datacenter karena lisensi ini sudah dibayar per tahun dan perpanjangannya sudah langsung dipotong melalui kartu kredit tanggal 1 Februari 2009.

Menurut datacenter, seharusnya hal ini tidak terjadi dan akan menanyakan ke cPanel mengenai hal ini. Berikut transkripsi percakapan kami dengan datacenter :

CyberSplash 03 Feb 2009 09:40 AM :
Hi,
Today all my client can't login to WHM because license is not activated. When i go to cpanel website to verify my license, it said that :
expired/deactivated by rocket on 2009-02-02 08:44:13.
Please activated my license and consider to have automation system to renew the license.

Datacenter 03 Feb 2009 09:45 AM :
Hello,
I believe there is a mistake. I will check with cPanel and make sure that your license is activated. I will keep you updated on this and thank you for reporting.

CyberSplash 03 Feb 2009 06:16 PM :
Ok, how long this problem will be solved ? Please, give me an update about this problem.

Datacenter 03 Feb 2009 07:43 PM :
We are working as quick as we can and I've submitted the request to reactivate your account yesterday. There was a miscommunication between our provider and us on your IP address and I apologize for this inconvenience. I am monitoring this as we speak.

Datacenter 04 Feb 2009 02:18 AM :
Hello,
Your license has been activated again. I apologize for this communication issue. Please let us know if we can assist you further.

Dengan telah diselesaikan persoalan lisensi ini oleh datacenter, maka masalah akses ke WHM dan cPanel yang terjadi di server global dianggal selesai. Untuk itu kami mohon maaf atas ketidaknyaman ini. Terima kasih!

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